Frequently asked questions

Explore the answers to our frequently asked questions. If you have a question that isn’t answered here, contact us through our online form and we’ll be happy to assist you!
Can I buy your products directly from you?

Yes, you can buy StoCare products directly from us via our Amazon store.

Our StoCare range is alcohol-free, designed to avoid stinging on sensitive skin.

Yes, UK stoma patients can get our products on prescription. All of our products are on the NHS drug tariff and are highly cost-effective. Contact your DAC, stoma nurse or GP to get StoCare/Ostoform added to your prescription. Our NHS codes are:

StoCare Remove Medical Adhesive Remover Spray 50ml: STC100

StoCare Remove Medical Adhesive Remover Wipes: STC200

StoCare Remove Medical Adhesive Remover Spray 100ml: STC300

StoCare Protect Barrier Film Spray 50ml: STC150

StoCare Protect Barrier Film Wipes: STC250

Ostoform FLOWASSIST Seal Small (stoma size 15-23mm): OFA-S

Ostoform FLOWASSIST Seal Medium (stoma size 23-30mm): OFA-M

Ostoform FLOWASSIST Seal Large (stoma size 30-40mm): OFA-L

Ostoform FLOWASSIST Baseplate Small: OFA-FB57-S

Ostoform FLOWASSIST Baseplate Medium: OFA-FB57-M

Ostoform FLOWASSIST Baseplate Large: OFA-FB57-L

Yes, we encourage patients to try our products to see if they are right for them. Fill in this form and we will send you a free sample (UK only). After this, you can contact your stoma nurse or DAC to let them know you have sampled our product and wish to switch your prescription to StoCare/Ostoform, or purchase directly from us via Amazon if you prefer. Free samples are intended only for you to try the product, so we can’t send repeated free samples to the same patient.

StoCare products are available for prescription on the NHS Drug Tariff and can be ordered via NHS Supply Chain.

If you are a stoma nurse and would like to order samples, please contact your local representative or email info@rhodespharma.co.uk 

Details: 

StoCare Remove Medical Adhesive Remover Spray 50ml: NHS code: STC100 PIP code: 394-5789

StoCare Remove Medical Adhesive Remover Wipes: NHS code: STC200 PIP code: 394-5797

StoCare Remove Medical Adhesive Remover Spray 100ml: NHS code: STC300 PIP code: 425-5329

StoCare Protect Barrier Film Spray 50ml: NHS code: STC150 PIP code: 394-5771

StoCare Protect Barrier Film Wipes: NHS code: STC250 PIP code: 408-5270

Ostoform FLOWASSIST Seal Small (stoma size 15-23mm): NHS code: OFA-S PIP code: 4231973

Ostoform FLOWASSIST Seal Medium (stoma size 23-30mm): NHS code: OFA-M PIP code: 4232211

Ostoform FLOWASSIST Seal Large (stoma size 30-40mm): NHS code: OFA-L PIP code: 4232203

Ostoform FLOWASSIST Baseplate Small: NHS code: OFA-FB57-S

Ostoform FLOWASSIST Baseplate Medium: NHS code: OFA-FB57-M

Ostoform FLOWASSIST Baseplate Large: NHS code: OFA-FB57-L

Our offices and warehouse are based in Preston, in the North West of England. Our StoCare range is proudly manufactured in the United Kingdom. This means that our products don’t have to be shipped across the world to get to UK patients, helping to protect the environment by reducing CO2 emissions. We are unable to send samples outside of the UK. 

We are the UK distributor of Ostoform, an Ireland-based company. Find out more about Ostoform here.

We sell our StoCare products in various countries via our Amazon store, so please check here to find out if we can ship to you. We are always working on making our products available in more countries so please check back if you are unable to get our products in your country yet. We are unable to send samples outside the UK.

We are the UK distributor of Ostoform products which are available in many countries. Find out where you can buy Ostoform here.

Our medical adhesive remover range, StoCare Remove, is suitable for the removal of any medical appliances/adhesives on the skin for any purpose. This includes stoma bags, bandages, medical tape, plasters, dressings and more. This is particularly important to prevent MARSI and protect fragile skin, such as for very young or old patients. StoCare Remove is silicone-based and alcohol-free meaning it is non-sting, and bag-on-valve technology in our spray cans means it can be sprayed at any angle on any part of the body. Our StoCare Remove Wipes are perfect for removing the stubborn adhesive residue left behind.

Our barrier film range, StoCare Protect, is suitable for protecting and preparing skin for any type of medical appliance and wound care. It acts as a barrier against irritation from bodily fluids (to prevent MASD) and adhesives (to prevent MARSI). It also improves the adhesion of the next appliance. It can be used to prepare skin for wound dressing, application of adhesives such as medical tape and for incontinence devices. This is important to protect fragile or damaged skin, particularly for very young or old patients or those with otherwise vulnerable skin.

Although we are happy to help where we can, we are not able to give medical advice on a one-to-one basis, so we will always recommend that you get in contact with your stoma nurse or doctor if you are experiencing stoma problems, who will be able to offer help based on your individual circumstances. Although all the resources on our website are written alongside qualified medical professionals, they are for guidance and do not replace advice given by your healthcare advisors.

You can get in touch with the team by using our Contact Us form or calling us at +(44)1772 620 014. Please note our offices operate Monday-Friday 9AM-5PM, UK time.